Client Relationship Manager (CRM)
The Client Relationship Manager (CRM) is responsible for the overall relationship with the business unit’s largest and most strategic clients. This includes developing relationships both up and across the client organization as well as leading the development and execution of the strategic account plans. CRMs will be measured on new sales to the client as well as meeting/exceeding total account revenue objectives.
Overall Responsibilities:
- • Taking ownership of overall client relationship with existing clients
- • Setting and achieving Individual Sales Objectives (ISO)
- • Organizing client’s information and maintaining CRM database
Maintaining renewal and alerting systems to maximize sales opportunities and increase revenue
- • Traveling to client locations to further improve business objectives.
- • Developing and executing strategic account plans that maximize new revenue and sales opportunities
- • Developing creative solutions beyond mere product sales to meet clients’ needs and grow company revenue profitably
- • Collaborating with client development colleagues to achieve the highest level of client satisfaction with our services
- • Delivering presentations and ROI-based proposals to clients
- • Managing client relationships to build a reputation for excellent service and generate repeat business.
Qualifications:
- • 5+ years of success exceeding sales goals, experience selling to large, complex accounts using a consultative selling process
- • Experience in developing and executing strategic account plans in a team environment
- • BA/BS degree or equivalent
- • Experience selling in a technology-oriented business
- • Client industry experience (Telecommunications/Technology) a plus
- • Excellent verbal and written communication skills
- • Ability to work independently as well as part of a team
- • Proven ability to analyze customer needs and goals to assist in generating thoughtful, creative proposals that exceeds customer expectations and expand revenue opportunities
- • Demonstrated ability to develop and maintain long-term relationships.
- • Ability to successfully manage many complex prospective clients and projects simultaneously
- • Excellent negotiation skills and creativity.
- • Strong networking, prospecting, and executive selling skills
- • Ability to demonstrate presence and authority in dealing with people at all levels
- • Strong organizational and project management skills
- • Strong presentation and follow-up skills
- • Expertise in all MS Office products. (Strong Excel, PowerPoint, Word).
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Network Cable Installer - Voice, Data and Video Cabling
Install, setup, reconfigure or remove existing cabling as it relates to voice, data and video services. Service or repair telephone, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in customer facilities.
Overall Responsibilities:
- • Test repaired, newly installed or updated equipment to ensure functionality and conforms to specifications, using test equipment and observation.
- • Remove loose wires and other debris after work is completed.
- • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
- • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
- • Inspect equipment on a regular basis in order to ensure proper functionality.
- • Collaborate with other workers in order to locate and correct malfunctions.
- • Clean and maintain tools, test equipment, and motor vehicles.
- • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
- • Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
- • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
- • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
- • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
- • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
- • Test connections to ensure that power supplies are adequate and that communications links function.
- • Review manufacturer's instructions, manuals, technical specifications, building permits and ordinances in order to determine communication equipment requirements and procedures.
- • Drive crew trucks to and from work areas.
- • Designate cables available for use.
- • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
- • Examine telephone transmission facilities to determine requirements for new or additional telephone services.
- • Determine viability of sites through observation and discuss site locations and construction requirements with customers.
- • Measure distances from landmarks to identify exact installation sites for equipment.
- • Dig holes or trenches as necessary for equipment installation and access.
- • Maintain computer and manual records pertaining to facilities and equipment.
- • Enter codes needed to correct electronic switching system programming.
- • Install updated software, and programs that maintain existing software and/or provide requested features such as time-correlated call routing.
- • Program computerized switches and switchboards to provide requested features.
Qualifications:
- • 3+ years of success in the installation, maintenance and repair of voice, data and video cabling
- • BA/BS degree, relevant certification or equivalent
- • Client industry experience (Telecommunications/Technology) a plus
- • Excellent verbal and written communication skills
- • Ability to work independently as well as part of a team
- • Proven ability to analyze customer needs and goals to assist in generating thoughtful, creative proposals that exceeds customer expectations and expand revenue opportunities
- • Ability to successfully manage many complex prospective clients and projects simultaneously
- • Excellent negotiation skills and creativity.
- • Strong organizational and project management skills
- • Expertise in all MS Office products. (Strong Excel, PowerPoint, Word).
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Phone/Voice Technician - NEC and Toshiba Systems
The Phone/Voice Technician coordinates phone and voicemail services for all Teleco South Florida customers. Demonstrates a thorough understanding of the capabilities and features of modern telephone switches, call accounting programs and voicemail services.
Overall Responsibilities:
- • Provides hands-on assistance and troubleshoots all phone equipment failures and service issues for all Teleco South Florida customers.
- • Provides training and technical expertise on usage of phone equipment and voicemail systems.
- • Programs voicemail boxes for individual users and department trees and troubleshoots voicemail issues and system failures.
- • Places and evaluates phone and data orders, coordinates all phone work orders.
- • Operates call detail recording equipment and programs for all telephone extensions, departments and budget codes ensuring that phone bills are accurate.
- • Audits, sorts and distributes monthly Call Detail reports to all departments.
- • Verifies, organizes and sorts deliveries of computer and telecommunication equipment ordered throughout the company.
Qualifications:
- • 3+ years of success in the installation, maintenance and repair of telecommunications equipment
- • BA/BS degree, relevant certification or equivalent
- • Client industry experience (Telecommunications/Technology) a plus
- • Excellent verbal and written communication skills
- • Ability to work independently as well as part of a team
- • Proven ability to analyze customer needs and goals to assist in generating thoughtful, creative proposals that exceeds customer expectations and expand revenue opportunities
- • Ability to successfully manage many complex prospective clients and projects simultaneously
- • Excellent negotiation skills and creativity.
- • Strong organizational and project management skills
- • Expertise in all MS Office products. (Strong Excel, PowerPoint, Word).
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