Technical Support

Every now and again, given the ever-changing computing environment, you’ll need support with your systems. Ask any of our customers and they’ll tell you our devotion to customer service is what really makes Teleco South Florida stand out. We offer 24/7 technical support and, in emergencies, we’ll guarantee one of our Technical Support Specialists will be working on your issue within two hours. We can also setup a support package that fits your ongoing needs and show you easy ways we can expand services as your business grows and changes.

Features:
» Onsite / Remote Training
» Ongoing Training Packages
» Outsourced IT Staffing
» Dedicated Remote and Onsite IT Support

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Managed Services

Our systems are so streamlined and easy for you to manage, you may not need an IT expert on-hand at all times. However, if you find you do need more help, Teleco South Florida’s Managed Services can provide you with additional support without the added overhead and expense that comes with hiring a full-time IT staff. We provide a multitude of services which allow us to partner with you in maintaining and monitoring your computing systems. By providing an IT Specialist who is dedicated to assisting you with the management and monitoring of your computing systems, you can rest assured you have the support you need, 24/7, close-at-hand.

Features:
» Managed IT Services
» Managed Suites
» Virtual Offices
» IT Staffing
» Professional Services

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Onsite Training & Setup

When you purchase and deploy a new solution for your organization it is absolutely critical you learn about all the features and functions available to you. In doing so, you can learn how to maximize efficiencies while enhancing the overall experience of your staff.

When working with Teleco South Florida, one of our certified trainers will come to your location to assist you and your team to fully understand and configure your system to suit your requirements and company's needs. As your business grows or changes, we are there to assist as well. We can train new employees or provide refresher courses to keep all your staff up-to-date with any and all technical changes.

Features:
» Group or Single Training Sessions

» 24/7 Help Desk Support

» Online Knowledge Center

» Downloadable User’s Guides

» Coming Soon - Online Training Videos

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Proactive Technical Support

How much money does your company lose as a result of a non-functioning computer or network outage? At Teleco South Florida, we can design a support package for you where we will proactively monitor your systems and maintain workstations and servers preventing unnecessary down-time for your staff.

This is all accomplished by trained technicians through operating system patch-management, virus definition updates and computer event log review.

This type of service is specifically designed to keep your work-force up and operational throughout the course of your business hours.

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